Frequently Asked Questions
I am new to the area, where can I get an exam?
Contact your insurance company for a directory of eye doctors. If you need a referral, please call 617-254-2020
I am out of contacts and my prescription is valid.
Bring the empty contact lens box or a copy of the contact lens prescription. In most cases, you will have the lenses the next day.
I am out of lenses and need them for the weekend
I like my frame and want to change the lenses and cannot leave my glasses
I have in office lab, I order the lenses and replace them while you wait.
I lost my glasses and do not have a copy of my prescription.
I can call the doctor and get a copy of the prescription and expedite making a new pair
I broke the frame.
If the lenses are usable, I can transfer them into a new frame, while you wait,
I bought a frame online, can you put the lenses in?
Yes, you can use a frame you purchased elsewhere
How many styles of frames do you have for me to try on?
I have plastic, metal combination frames from various companies. I have over 300 frames on display
When can I expect to receive my glasses/contacts after my order is placed?
I provide 1 or 2-day turnaround on single vision lenses with the in-office lab. The more complicated prescription generally 4 or 5 days. Most contacts are available in store in 1 or 2 days, direct ship to home or office is 2 days.
Can I have my glasses/contacts shipped to my house? Or do I pick them up in store?
I do direct ship of contacts to your home or office. You can pick them up in the office.
I prefer to fit the glasses to you but they can be shipped.
Do I have to make an appointment or can I just stop in?
I have walk in service